Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your use of the Aiden Consulting website (the “Site”) and, where applicable, our professional consulting services (“Services”). By accessing the Site or engaging us, you agree to these Terms. If you do not agree, do not use the Site.

If you are using the Site or Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Consulting Engagements and Scope

Consulting work is provided under a written scope of work, proposal, statement of work (“SOW”), or service agreement (collectively, an “Engagement”). If there is a conflict between these Terms and an Engagement, the Engagement controls for that project.

Unless an Engagement states otherwise, we do not guarantee specific outcomes (e.g., revenue increases, cost savings, or certification results). Success depends on many factors, including implementation by you.

Aiden Consulting provides services as an independent contractor. Nothing in these Terms or any Engagement creates a partnership, joint venture, agency, or employment relationship between the parties.

You acknowledge that consulting work is inherently collaborative. Changes in scope, assumptions, timelines, or required effort may require a written modification to the Engagement and adjustment of fees or deadlines.

3. Client Responsibilities

You agree to provide timely access to information, systems, personnel, and decisions reasonably required to perform the Services. You are responsible for the accuracy and completeness of information you provide.

Delays or additional work caused by missing, late, or inaccurate inputs may affect timelines and may require additional fees, as outlined in the Engagement.

You acknowledge that recommendations, analyses, and deliverables are advisory in nature and that you are solely responsible for implementation decisions and outcomes.

4. Fees, Billing, and Payment

Fees may be structured as fixed-price project fees, hourly rates, or recurring retainers, as specified in the applicable Engagement.

Hourly Services. Hourly work is billed based on time actually spent performing the Services, rounded to the nearest quarter-hour unless otherwise stated.

Fixed-Price Services. Fixed-price engagements cover only the scope explicitly defined in the Engagement. Work outside scope requires a written change request and may result in additional fees.

Retainers. Retainers are billed in advance for a defined period. Unused retainer time does not roll over unless explicitly stated in writing.

Invoices are due upon receipt unless otherwise stated. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We reserve the right to pause work on overdue accounts.

5. Cancellations, Rescheduling, and Refunds

Cancellation and rescheduling terms (including any deposits) are described in your Engagement. If not specified, time already performed, time elapsed under a retainer period, and any non-cancelable expenses are non-refundable.

6. Confidentiality

If we receive non-public information from you in connection with Services, we will use reasonable efforts to keep it confidential and use it only to perform the Services. This does not apply to information that is publicly available, independently developed without use of your confidential information, or received from a third party without breach of a duty.

If you require a separate NDA, we can sign one as part of an Engagement.

7. Intellectual Property and Deliverables

Client Materials. You retain all rights to materials, data, and content you provide to us (“Client Materials”).

Background IP. Aiden Consulting retains all rights to pre-existing tools, templates, frameworks, methodologies, software, checklists, processes, and know-how used or developed independently of the Engagement (“Background IP”).

Deliverables License. Unless your Engagement says otherwise, upon full payment we grant you a non-exclusive, non-transferable license to use the deliverables we create for you (the “Deliverables”) for your internal business purposes only.

We may reuse generalized knowledge, anonymized insights, and non-confidential learnings gained during an engagement in future work.

8. Website Use and Acceptable Use

You may use the Site for lawful purposes only. You agree not to attempt to disrupt the Site, access areas you are not authorized to access, scrape content at scale, or introduce malware or harmful code.

9. Third-Party Tools and Links

We may reference or integrate third-party tools (e.g., analytics, scheduling, document sharing) or link to third-party sites. We are not responsible for third-party services, their availability, or their terms and privacy practices.

10. No Legal, Tax, or Financial Advice

Our Services are provided for informational and operational improvement purposes. We do not provide legal, tax, accounting, or investment advice unless explicitly agreed in writing and legally permitted. You should consult qualified professionals for advice in those areas.

11. Disclaimers

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AIDEN CONSULTING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID TO AIDEN CONSULTING UNDER THE APPLICABLE ENGAGEMENT DURING THE SIX (6) MONTHS PRECEDING THE CLAIM (OR $100 IF THE CLAIM RELATES ONLY TO USE OF THE SITE).

13. Indemnification

You agree to indemnify and hold harmless Aiden Consulting from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your misuse of Deliverables.

14. Termination

We may suspend or terminate your access to the Site if you violate these Terms. Engagement termination terms are governed by the Engagement. Unless otherwise stated in the Engagement, fees for work performed, time elapsed under a retainer, and any non-cancelable expenses incurred prior to termination remain payable.

Upon termination, sections that by their nature should survive (including IP, confidentiality, disclaimers, and liability limits) will survive.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Montana, without regard to conflict of law rules. You agree that any dispute arising out of or relating to these Terms or the Site will be brought in the state or federal courts located in Montana, and you consent to their jurisdiction and venue.

16. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

17. Contact

If you have questions about these Terms, contact:

Aiden Consulting
Email: contact@aiden.consulting